“ Good Morning,
To many times, we only hear from customers with complaints, either about
customer service or product and people don't always take the time to point
out when someone goes the extra mile to meet a customers need.
On short notice, we were asked to put together a 25th Service Anniversary
for our boss. Guest list would include VIP from our corporate office as
well as our clients. We pretty much had everything covered except some
type of party favor.
When we came up with the idea of chocolates, I had called one company that
I had found on line and was told in the first 10 minutes, NO, it would take
3-5 days to design it. There was no offer of even trying to see if they
could design it or offer to meet my business needs.
I then called SweetWrappings and was only told "YES". Kathy called me
back within the hour, she had a proof ready for me the next morning to
view. I want you to understand, I spoke with Kathy for the first time on
Thursday, July 7th after 3 PM and by Friday morning before 9, I had a proof
to view. Your staff went as far as to entertain our thoughts of
re-arranging the picture and sent us another proof to view.
Your staff was given very short notice and yet they made it happen for us.
Our clients, Corporate staff and especially our boss were so impressed with
the candy bars. The idea came up to use the candy bars at other corporate
events at our home office and your information was given for future
I Thank you, Kathy and staff for the wonderful customer service, the speed
in which you made this happen for us and because of you and your staff, you
made our office look good in front of our corporate management.
We appreciate the all that you did for us and Thank you for your excellent
Rose S ”